Our Privacy Policy

Effective Date: January 1, 2025

At Lake Louise RV Resort and Team Outsider ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, make a reservation, or engage with our services, including our text messaging service.

By accessing or using our services, you agree to the terms of this Privacy Policy and Text Messaging Terms.

  1. Information We Collect

We collect various types of information to provide and improve our services:

Personal Information:

  • Name, mailing address, phone number, and email address.

  • Payment details (e.g., credit/debit card information) when making a reservation.

  • Booking details such as reservation dates, site preferences, and stay history.

Device and Usage Information:

  • IP address, browser type, operating system, and website activity (e.g., pages visited, time spent on site).

  • Cookies and tracking technologies to remember preferences and enhance user experience.

Communication Information:

  • Customer inquiries, feedback, and any correspondence with us.

  • Opt-in preferences for email, SMS, or other marketing communications.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Reservations & Payments: To process bookings, send confirmations, and manage transactions.

  • Customer Communication: To send reservation updates, respond to inquiries, and provide support.

  • Marketing & Promotions: To send special offers, newsletters, or promotions (you may opt out at any time).

  • Website & Service Improvement: To enhance user experience, improve website functionality, and analyze trends.

  • Legal & Security Compliance: To comply with legal obligations, prevent fraud, and ensure website security.

3. How We Protect Your Information

We implement reasonable security measures, including:

  • SSL Encryption for secure data transmission.

  • Restricted Access to sensitive data to authorized personnel only.

  • Industry-standard security practices to prevent unauthorized access, disclosure, or data loss.

Our systems are specifically designed to protect your data from unauthorized access, and we regularly review our data protection practices to ensure your privacy is maintained.

However, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot ensure absolute security.

4. Sharing Your Information

We do not sell, rent, trade, or transfer your personal information to third parties, including external organizations, under any circumstances — even with your consent.
We are fully committed to safeguarding your personal information and have implemented strict policies to prevent any unauthorized sharing of user data.

However, we may share your information under the following limited circumstances:

  • Service Providers: Trusted third-party partners (e.g., payment processors, reservation systems, marketing platforms) who help us operate our business under strict confidentiality agreements.

  • Legal Compliance: When required by law or in response to legal requests (e.g., subpoenas, court orders).

  • Business Transfers: In the event of a sale, merger, or acquisition, your data may be securely transferred to the new owner under strict privacy protocols.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

  • Improve website functionality and user experience.

  • Store your preferences for easier navigation.

  • Analyze website traffic and trends.

You can control cookies through your browser settings, but disabling them may affect website functionality.

6. Your Rights & Choices

You have control over your personal information:

  • Access & Correction: Request access or corrections to your personal data.

  • Opt-Out of Marketing: Unsubscribe from marketing emails via the "unsubscribe" link.

  • Data Deletion: Request deletion of your data (subject to legal retention requirements).

To exercise any of these rights, contact us at camplakelouise@teamoutsider.com.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from minors. If you believe a child has provided personal information, please contact us, and we will take appropriate action.

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

9. Text Messaging Terms & Conditions

  • Consent to Receive Text Messages

By opting in to receive text messages from Lake Louise RV Resort, you consent to receive recurring automated marketing and transactional text messages sent to the mobile phone number you provide. These messages may include:

  • Reservation confirmations

  • Promotional offers

  • Event updates

  • Other resort-related information

  • Opting In

You may opt-in to receive text messages by:

  • Entering your phone number on our website

  • Signing up at our front desk

  • Any other method we offer

By doing so, you agree to receive text messages from us.

  • Frequency of Text Messages

The number of messages you receive depends on your interactions with us, typically ranging from one to several messages per month.

  • Message and Data Rates

Message and data rates may apply. By subscribing, you accept all charges your mobile carrier may impose for sending or receiving messages.

  • Opt-Out and Unsubscribe

You may opt-out at any time by replying "STOP" to any text message from us. After opting out, you will no longer receive text messages unless you choose to opt in again.

  • Help and Support

For assistance, reply "HELP" to any message or contact us at:
📧 Email: camplakelouise@teamoutsider.com
📞 Phone: 847-615-2013

  • Privacy and Data Usage

By opting in, you agree that we may collect and use your phone number for text messaging. We do not sell or rent your phone number to third parties. Your phone number will be used in accordance with this Privacy Policy.

  • Service Availability

The text messaging service is only available to mobile devices that support SMS. You are responsible for ensuring your device and carrier support the service.

  • Termination of Service

Lake Louise RV Resort reserves the right to terminate or suspend the text messaging service at any time without notice.

  • Limitations of Liability

We are not responsible for delays, failures, or errors in delivering text messages due to mobile carrier issues or technical problems.

  • Changes to Terms

We may modify these Text Messaging Terms and Conditions at any time. Changes will be posted on this page, and continued use of our text messaging service constitutes acceptance of those changes.

10. Changes to This Privacy Policy

We may update this Privacy Policy and Text Messaging Terms from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.

11. Contact Us

For any questions or concerns about this Privacy Policy or Text Messaging Terms, please contact us:

📍 Lake Louise RV Resort
Address: 8840 N IL Rt 2 Byron, IL 61010
📧 Email: camplakelouise@teamoutsider.com
📞 Phone: 847-615-2013